Progressive Staffing - Careers

Operations Manager

Date Posted:

02-14-21 (12:17 AM)


Pune, MH, India





Required Skills: UCCE, ICM Scripting

Must have experience in both management and technical part.

Job Location: Pune


Primary Skills:

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

- Provide Level-3 support to Operations and Delivery to drive incident resolution

- Recommend improvements in hardware and software to drive platform stability

- Perform Sizing and Capacity management of Cisco UCCE elements: ICM, CCVP, CUCM

- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.

- Consult on high severity incidents and complex work orders

- Assist in the planning and implementation of ICM & UCCE upgrades, patches and enhancements.

- Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption.

- Consult on preventive maintenance activities to ensure platform stability

- Identify opportunities to drive platform efficiencies

- Partner with Operations on issues related to ICM-UCCE platforms

- Proactively manage platform and component life-cycle to ensure stability and interoperability (at points of integration)

- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

- Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. 

- Should be ready to work in 24/7 business support environment

- Should be having 8 - 10 years of experience on Cisco Voice platform.