Progressive Staffing - Careers

QA Engineer (SFDC)

Date Posted:

08-03-20 (09:46 PM)


Bengaluru, Karnataka, India





Position Overview:

A QA Engineer is responsible for validating fully functional modules or apps according to the requirements. As part of day-to-day work, A QA Engineer is expected to possess proficient knowledge of platform and an analytical mindset with a keen eye for detail. A QA Engineer is a self-motivated driven doer who performs the day-to-day, hands on the keyboard testing for projects.

High-Level QA Engineer Responsibilities (+ all responsibilities of a QA):

  • Own and/or monitor QA workstream for 1-6 Delivery/Client Services/Internal projects (with guidance from QA Lead or QA Manager)
  • Billability of at least 40 hrs per week (Util Target). The resource needs to ensure that assigned hours are utilized on each project. 
  • Creation and management of QA test plans and test cases.
  • Support and mentor junior QA resources in test planning.
  • Actively participate in backlog refinement and user story reviews.
  • Facilitate UAT planning and execution of UAT.
  • Delegate QA work and hours to junior QA resources (where applicable).
  • Help the internal Silverline QA team improve processes, tools, methodologies, etc.
  • Direct client interaction and expectation to be able to lead QA calls

A QA needs to perform the following -

  • Perform thorough analysis on requirements to determine a test plan i.e. 
  • Obtain a deep understanding of the desired functionality
  • Check whether the implementation affects current functionality (regression)
  • Evaluate stated requirements before the feature is implemented

A successful analysis results in the derivation of all possible use cases and the technical approach. A QA engineer should present and discuss the test plan with a QA Lead or QA Manager and finalize the test plan and LOE/ETAs.

A successful analysis results in -

  • Derivation of all possible use cases 
  • Identification of any blockers, challenges or risks
  • An optimal test plan design based on complex requirements
  • Thorough impact analysis of the planned testing
  • Develop a test plan based on the requirements and functionality, that covers functional testing (happy-path, negative, boundary/extreme, exploratory), regression, usability, data, integration, smoke/sanity, and performance/load testing.

A QA engineer must discuss the approach with QA Lead or QA Manager finalize the test plan and LOE/ETAs.

  • Develop good quality test plans and test cases by 
  • Following Silverline-CRM standards/best practices (ex. Test Case Best Practices)
  • Leverage recommended frameworks (ex. Test Case Templates)
  • Write comprehensive test cases validating all possible use cases, Including regression, smoke, and deployment tests
  • Perform thorough testing following a test plan
  • Retest all bugs, defects, and feedback issues reported
  • Validate deployments through smoke/deployment testing 
  • Time-bound R&D for any unknown or newer tools or technologies
  • Developing reusable test cases in a project (Regression, Smoke)
  • Mentor, assist and review in junior QA’s test plans 
  • Document and create client-specific and client-facing QA test plans 

Follow defined QA processes i.e. 

  • Use recommended JIRA process
  • Ensure daily updates to JIRA tickets/test cases
  • Stay in compliance with test case review and feedback with leadership
  • Facilitate proactive communication with project/product teams i.e.
  • Use all relevant channels i.e. Emails, JIRA, Slack or Zoom meetings
  • Be in sync with sprint/project/product teams 
  • Share your plan of action with QA Lead or QA Manager at the start of your day 
  • Sending consolidated DSRs to the entire project team by EOD. 
  • Ensure decent overlap/availability in the onshore team’s time zone (whenever required).
  • When on PTO make sure proper handoff occurs and no risks raised
  • Lead client-facing QA calls (feedback triage, QA demos, test plan reviews, etc…)
  • Focus on learning & development by 
  • Setting OKRs for the quarter in alignment with the Company goals. 
  • Constantly perform self-review and identify improvement areas 
  • Seek timely assistance from Reporting Managers 
  • Actively contribute to knowledge sharing initiatives and help in skill development of peer QA engineers.
  • Enhance skills and capability in usability focused testing
  • Pursue and grow to understand of test automation and tools available
  • Pilot new processes and tools

Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.

Obtain and maintain Certified Sales Cloud AND Certified Service Cloud certificates (+ all certifications of a QA Engineer).

Required Experience, Skills and Qualifications

  • MUST have - Minimum Bachelor's Degree in Engineering or Science
  • MUST have - 3 years of Functional & Non-Functional Testing experience
  • MUST HAVE - Minimum 3 years of experience with SFDC application testing
  • MUST HAVE - Minimum 3 years of experience in Software Development Life Cycle
  • MUST HAVE - Minimum 2 years in IT/Software companies with a multinational footprint
  • MUST HAVE - Experience working with US based/headquartered companies
  • Excellent written and verbal communication and interpersonal skills
  • Optional - SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, etc...)


Industry-leading benefits including Health & Accidental Insurance offered. Will be part of a US-based/ headquartered company.